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Your privacy matters to us
Courage to Change Counseling ("Courage to Change Counseling," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the information we collect through our website at couragetochangecounseling.org (the "Website"), how we use and safeguard that information, and the choices available to you. By using the Website, you agree to the practices described in this Policy.
Health information and HIPAA
Courage to Change Counseling is a mental health practice. Any health information you share with us in the course of receiving therapy or counseling, including information collected during clinical intake, assessment, or treatment, is protected health information governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Oregon law. That information is addressed in our Notice of Privacy Practices, which is provided to clients separately, and not by this Policy. This Privacy Policy applies to information collected through our Website and general business communications.
Information you provide to us
We collect the information you choose to provide when you contact us or request services through the Website. This may include your name, email address, telephone number, and the contents of any message, contact form, or screening or intake form you submit. Please do not include sensitive clinical details or protected health information in unsecured website forms or email.
Information we collect automatically
When you visit the Website, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type, device information, referring pages, and the pages you view. We use this information to operate, secure, and improve the Website.
How we use your information
We use the information we collect to respond to your inquiries and requests; to schedule and coordinate care; to provide, maintain, and improve the Website; to communicate with you about our services; to protect the security and integrity of the Website; and to comply with our legal obligations.
Cookies and analytics
We may use cookies and third-party analytics services to understand how visitors use the Website so that we can improve it. You can set your browser to refuse some or all cookies or to alert you when cookies are being sent; however, some parts of the Website may not function properly without them.
How we share information
We do not sell your personal information. We may share information with trusted service providers who perform functions on our behalf, such as website hosting, analytics, and communications, and who are obligated to protect your information. We may also disclose information when required by law, to respond to legal process, to protect the rights, property, or safety of our clients or others, or in connection with a business transfer.
How we protect your information
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal and professional obligations, resolve disputes, and enforce our agreements. Clinical records are retained in accordance with applicable Oregon and federal requirements.
Your choices and rights
You may request to review, update, or delete the personal information you have provided through the Website by contacting us using the details below. You may also opt out of non-essential communications at any time. Requests concerning clinical records are handled under our Notice of Privacy Practices and applicable law.
Children's privacy
The Website is intended for adults and is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website. Services provided to minor clients are arranged through a parent or legal guardian as part of our clinical intake process.
Third-party links
The Website may contain links to third-party websites or resources. We are not responsible for the content or privacy practices of those third parties, and we encourage you to review their privacy policies.
Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date shown above. Your continued use of the Website after any changes indicates your acceptance of the updated Policy.
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact Courage to Change Counseling by email at marena@couragetochangecounseling.org or by phone at (541) 329-1154.